Internet services down in Jurong West after cable cut

Citizens in Jurong West had been cut off from the Internet services the day past afternoon because of a reduce cable.


A few cellphone traces and Tv offerings have been additionally disrupted, as the incident affected fiber community get entry to.

In step with feedback on Facebook, A few customers began encountering troubles round four.30pm.

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In a statement on its Fb web page at five.22pm, Singtel stated fiber community operator NetLink Trust had confirmed that offerings were laid low with a cut cable in the Jurong West location.

In an update at 7.17pm, Singtel said the fiber breakage turned into due to a third-birthday celebration contractor wearing out sheet piling works.

“Some customers in the region of Jurong West, Boon Lay, and Organisation Avenue may additionally revel in difficulties having access to their broadband, fixed voice, and Singtel Tv offerings,” stated Singtel.The provider outage additionally affected M1, Starhub, and MyRepublic clients.

A replace from M1 around 9 pm said NetLink Agree with expected to restore service availability by using about 4 am.

NetLink Believe posted a media observe on its internet site, pronouncing it had experienced “a fiber cable cut affecting the areas around Jurong West”.

It delivered: “This incident was caused by a 3rd birthday celebration contractor carrying out piling works.


“Our team is working on restoring the connections. In case your carrier is laid low with the incident, we apologize for the inconvenience prompted and respect your endurance while we paintings together with your Internet carrier Issuer to restore your service as quickly as viable.”

connections. In case your carrier is laid low with the incident, we apologize for the inconvenience prompted and respect your endurance while we paintings together with your Internet carrier Issuer to restore your service as quickly as viable.”

The Infocomm Media Development Authority (IMDA) said in a Facebook post at 7.04pm that it turned into monitoring the situation closely.


“We’ve asked NetLink Accept as true with and the diverse service vendors to repair offerings as quickly as feasible, to minimize the inconvenience to affected clients,” the IMDA publish said.

In February last year, a Comparable incident occurred inside the Commonwealth and Ghim Moh area.

A reduce cable disrupted Net connection for families within the place for almost thirteen hours.

That incident is thought to were caused by a contractor doing sewage works.

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