GB – Can you tell a bit approximately your organization?
DC – Emotions Destination Management changed into formed 4 years in the past. The organization incorporates experts who have been the provider of the tourism enterprise for more than fifteen years, a group of 60 friends, and 4 overseas consultant places of work in France, Scandinavia, Ukraine, and the United Kingdom, respectively. We perform in each Suit and MICE segment, and we manage approximately 15,000 passengers yearly with a crucial share targeting excessive profile clients. Our business idea revolves around redefining the function of a classical inbound excursion operator into that of a handmade model whereby one to 1 carrier, interest in details, and elegance are our earmarks.
GB – What makes it wonderful from the relaxation in Mauritius?
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DC – Emotions Vacation spot Control offers inbound floor managing services, including transfers, excursions, and 6e8e41b7b5d4d34eca2a6bc30dc8f87e circuits performed on Extraordinary foundation best, as well as making sure client care services in-situ and submit journeys. We deal with the bottlenecks of a conventional ground handler through the distinctiveness of our concierge services while focusing on the assets traditional to the Vacation spot thru the five senses. No stone is left unturned to developing moments of fact and ultimately a life full of Feelings for our guests. Our philosophy resides in the reality of ‘blowing away’ the visitors with a holiday revel in to don’t forget.
DC – We especially recognition at the leisure phase given that businessmen have a tendency to have their own arrangements done immediately or through the local companies. Concerning our positioning with the tourists, we’ve learned how to service them by journeying the unique African countries and getting to know extra about their expectations and journeying conduct. In fact, I do journey pretty regularly to Africa and meet with excursion operators, journey agencies, and airline agencies.
GB – What’s the relationship between your enterprise and South African Airlines?
DC – SAA has been very supportive, and we percentage with them this willpower to make African vacationers find out about Mauritius. My thanks visit Mr. Menon Ramasawmy from SAA Head Office in Mauritius for permitting Emotions to be their companion in diverse Destination promotions and movement plans.
GB – Do you observed your organization can make paintings efficaciously with the airline to draw the numbers to fill the lodges and other hospitality facilities?
DC – We strongly consider working hand in hand with SAA and using our Destination expertise to draw African vacationers. Know-how of the Destination is a key factor, and this is where we have a critical function to play.
GB – How is your company additionally positioning itself to work in close collaboration with travel and excursion organizations in Ghana to pressure traffic on your usa?
DC – To start with, by way of welcoming the experts of the arena from Ghana to come and find out Mauritius, meet our neighborhood stakeholders, and at a later stage tour to Ghana to have to 1 meeting with the journey organizations with a focus on training and refresher periods about our lodges and island services.
GB – However, thinking about the size of your usa, do you observed it could take care of the traffic?
DC – thus far, Africa remains a tiny market for Mauritius, so I doubt we can handle the site visitors. Also, notice that we have distinct varieties of accommodation and now not best inns, including non-public villas and bungalows ideal for corporations of friends and families, beach apartments and studios, charming little hotels for honeymooners, etc.
GB – How low priced can your services be to make it the primary desire for its customers?
DC – We believe there is a price to pay for a positive provider level, and we’d not undervalue our offerings. However, we constantly ensure that our charges stay cheap for the market. We can never be the cheapest, But we’re the great value for money and do not compromise on service.
GB – In your view, what can the Mauritius government do to make the Vacation spot greater lower priced to attract more tourists?
DC – The largest issue of a ride is the airfare, so it’d be encouraged to have a mutual consensus between the government and the Airways for lower prices as a promotional marketing campaign, as well as a lower airport taxes.